Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@millerhardwareandtools.com. Please note that returns must be sent to the following address:

Miller Hardware and Tools
PO Box 646
Mahomet, IL 61853

The buyer is responsible for all return shipping costs. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at contact@millerhardwareandtools.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Digital products
• Custom or personalized products
• Special-order items
• Hazardous materials
• Flammable liquids or gases

If you have questions about whether your item is eligible for return, please contact us before initiating a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return has been accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be in the same condition that you received it, unused, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• A 10% restocking fee will be deducted from the refund amount.
• Original shipping charges are non-refundable.
• The buyer is responsible for the cost of return shipping.
• Refunds will be issued to your original payment method within 10 business days after approval. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@millerhardwareandtools.com.